如果明天你的 WhatsApp 被 ban，你的生意还能正常运作吗？

Friends' WhatsApp bans reminded me my own Meta account was once banned for three months. I subscribed to Meta Verified on a second account to reach customer service; they checked and submitted a review request, but could do little else. Three months later the account suddenly came back, and I honestly don't know whether the review did it. Automated moderation makes mistakes; for the platform it's one account, for someone who takes orders through it, it can be the whole business. In Malaysia we depend heavily on WhatsApp for staff, customers, suppliers, orders, quotes and follow-ups, rarely asking what happens if it stops. Free to use doesn't mean free when something goes wrong. This is part of risk management and internal control: who controls company accounts, whose phone gets the verification codes, can the company still get in when staff leave, and does customer data live only in one person's WhatsApp? I'd heard that reserving usernames and linking Facebook and Instagram in Accounts Center protects against bans, but found no solid evidence. What to do first: turn on two-step verification, check linked devices, avoid unauthorised bulk messaging tools, keep key customer data and orders in systems the company controls, and keep other contact channels. Meta Verified Standard shows RM41.99 a month for me; if your account is your money-maker, it's worth considering, but check which account it covers. We lock our shops and insure our warehouses; are we ready if the account that brings in business stops working?